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The React Native SDK does not register APNs or FCM device tokens and does not send operating-system push notifications directly. Use Sagepilot webhooks to connect customer-visible support messages to your own push-notification system.
1

Store the app user's push token

Register the device for notifications in your app and store the APNs, FCM, or provider token in your backend.
2

Subscribe to message webhooks

Configure a Sagepilot webhook subscription for support.message.created.
3

Map the webhook to an app user

Use the webhook’s customer, conversation, message, and SDK context to find the user and decide whether they should be notified.
4

Send the notification

Send the push notification from your backend through APNs, FCM, or your notification provider.
Keep push-token storage and notification preferences in your app/backend.
  • Configure webhook subscriptions in Sagepilot settings before relying on push delivery.
  • Use Opening chat to route a push tap back into the chat experience.