Available tools - Sagepilot Docs

All tools except get_connection_info require a workspace_id argument. Call get_connection_info first, then pass its returned workspace_id into workspace-scoped tools.

Access model

Hosted OAuth connectors request Sagepilot’s full MCP capability set. The connected user’s Sagepilot role and permissions decide which tools can actually use data or make changes. Some MCP hosts may display the full Sagepilot tool list. If the connected user lacks access to a tool, Sagepilot returns an access error when that tool is called.

Tool	Access	Description
`get_connection_info`	Read	Return MCP session details, resolved workspace ID, and supported datasets.
`get_analytics_catalog`	Read	Discover available analytics metrics, dimensions, and filters.
`query_analytics`	Read	Query tickets, messages, outbound messages, CSAT, and workforce activity.
`list_tickets`	Read	List ticket summaries using Sagepilot ticket-list filters; not full-text search.
`unified_search`	Read	Search tickets, messages, customers, and voice calls through unified OpenSearch.
`list_channels`	Read	List connected Sagepilot channels.
`list_agents`	Read	List AI agents and human workspace members.
`export_tickets_csv`	Read	Export ticket rows as CSV, capped for MCP responses.
`support_get_ticket`	Read	Get a support ticket by ID or code.
`support_get_ticket_messages`	Read	Get messages for a support ticket.
`support_search_customers`	Read	Search customers by name, email, phone, or social identifier.
`support_get_customer`	Read	Get a customer by exact ID, email, or phone.
`support_assign_ticket`	Write	Assign a support ticket to an agent, AI agent, team queue, or unassigned state.
`support_update_ticket_status`	Write	Update ticket status and optional sub-status.

Response shape

MCP tools return structured responses with stable fields. This makes the tools easier for AI hosts to inspect, validate, and reuse across follow-up calls.

⌘I