> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sagepilot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Push notifications

> Use Sagepilot webhooks to trigger app-owned push notifications for React Native chat.

The React Native SDK does not register APNs or FCM device tokens and does not send operating-system push notifications directly. Use Sagepilot webhooks to connect customer-visible support messages to your own push-notification system.

## Recommended flow

<Steps>
  <Step title="Store the app user's push token">
    Register the device for notifications in your app and store the APNs, FCM, or provider token in your backend.
  </Step>

  <Step title="Subscribe to message webhooks">
    Configure a Sagepilot webhook subscription for `support.message.created`.
  </Step>

  <Step title="Map the webhook to an app user">
    Use the webhook's customer, conversation, message, and SDK context to find the user and decide whether they should be notified.
  </Step>

  <Step title="Send the notification">
    Send the push notification from your backend through APNs, FCM, or your notification provider.
  </Step>
</Steps>

Keep push-token storage and notification preferences in your app/backend.

## Related setup

* Configure webhook subscriptions in Sagepilot settings before relying on push delivery.
* Use [Opening chat](/sdks/react-native/opening-chat) to route a push tap back into the chat experience.